FAQ

CARE INSTRUCTIONS

We mostly use oiled leathers that are water-repellant and require little maintenance. We personally inspect and select every hide for top quality, and buy most from our friends at Oregon Leather (in downtown Portland since circa 1920). If they appear dry just wipe them with leather conditioner or neets foot oil.

Canvas can be cleaned with a brush and mildly soapy water. Sprays available at sporting goods shops can refresh the waterproofing.

USE INSTRUCTIONS

Please don’t text or interact with your phone while you ride or drive and keep your eyes on the road.

The leather straps and metal posts are intentionally tight when new, so they remain snug for many years.

Be sure the bike and motorcycle phone holder is wrapped as tightly as possible around a stem, handlebar, or frame tube tube with the Velcro overlapping at least an inch to keep it from slipping as you ride. If it slips or rotates easily it isn’t tight enough, and the sticky silicone strip on the back hasn’t had a chance to do its job. You should use the size of phone holder big enough to overlap on itself, protecting your frame from the screw that allows silicone bands to be replaced. Suitable tube circumferences listed in the product description include this overlap.

The Camilla purse’s snap should be opened from the raised dot just under the word “Lift” – it locks in all other directions to prevent accidental opening. Don’t force it. If the metal prongs holding the snap to the bag come loose they can be carefully squeezed tight again with long pliers – just be sure to use cardboard pieces between the bag and pliers to prevent damage.

SHOP POLICIES

Shipping

Processing time

Normally we can ship within 24-36 hours, but the time we need to prepare an order for shipping varies from 1-3 business days, longer for custom orders. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import VAT taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We gladly accept exchanges.

Contact me within: 7 days of delivery

Ship items back within: 21 days of delivery

We don't accept returns or cancellations but please contact me if you have any problems with your order. Unless they arrive damaged or defective, we can't accept returns for custom or personalized orders, or items on sale. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Limited Warranty

The purchaser and/or user of this product acknowledges that The Beebe Company has no ability to ensure proper mounting of this product while in use, and therefore the warranty is limited to the value of this product. The Beebe Company assumes no responsibility for any incidental or consequential damage to any property used in conjunction with this unit. This limited warranty is in lieu of all other warranties, expressed or implied, and does not cover consequential damage of any kind that may arise from the use or misuse of any Beebe Company product. The Beebe Company products are guaranteed for materials and workmanship for one year from date of purchase. Normal wear and tear, damage resulting from any misuse, accidents or alterations are not covered by the limited warranty. This warranty is void with commercial use. The Beebe Company will repair or replace this unit at their discretion during the life of this warranty.